FAQs
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Do all Salesforce users need licenses?
Is a license required to view the highlights and create them, or only to create them?
When trying to highlight the Opportunity Stage field, highlights work when you edit the field itself, but if you use the Path Element to change the Stage and then press the "Mark Stage as Complete" the field does not get highlighted until the page refreshes. Is there any way to do this without refreshing the page?
When trying to highlight the Lead Status field, highlights work when you edit the field itself, but if you use the Path Element to change the Status and then press the "Mark Status as Complete" the field does not get highlighted until the page refreshes. Is there any way to do this without refreshing the page?
How can I highlight a specific field which has NO value in it? In other words, the field is null, blank, or empty.
Are you able to hide a standard Salesforce field (like stage on an Opportunity) on the partner portal? Even though it is a required and always on the layout?
Are all fields supported? We are trying to highlight Long Text, Rich Text, and Encrypted fields, and we are getting errors.
How do we manage licenses for the app?
Do you provide support for your free version?
Some of our users are unable to use this app, while others can. Why would this be?
Are the licenses concurrent user licenses or named user licenses?
Why is our sandbox updated to a different version than production? Can you downgrade it?
Have you changed your bank account? Why is it different from last year?
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